We ship worldwide from our warehouse in Germany directly to your door.
We endeavour to dispatch items within 1-3 working days from the date of order. If the item is unavailable, we will let you know and issue a full refund.

We ship from Germany, and shipping costs are not included in the price and will be determined at the lowest possible cost for each destination, based on the weight and/or volume of your order.


If you live in the European Union
We will ship your order via DHL (Deutsche Post) within 1-2 working days.
Delivery time: 1-3 working days (Germany), 4-8 working days (rest of Europe)
Delivery costs: from €8 onwards
Track your order here

If you live in the UK
We will ship your order via DHL Express within 1-3 working days.
Delivery time: 1-4 working days
Delivery costs: from €39 onwards
We ensure custom duties are already paid, so you won’t have to worry about import fees or taxes.
Track your order here

If you live outside the European Union and outside the UK
We will ship your order via DHL Express within 1-3 working days.
Delivery time: 1-5 working days
Delivery costs: from €39 onwards
Track your order here

Please note: we always provide the standard export documentation for your shipment in accordance to its destination, but we cannot be held accountable for any customs fees, taxes, duties or import restrictions by your local customs office. The customer is liable for the import of their goods once they have arrived in their country of destination.
If customs have held your shipment, and opened it to check the content, please check the package before signing immediately upon arrival, and report any issues directly to the delivering authority.

If you don’t see your country in the offered options at checkout
We would like to provide you with a shipping quote based on the exact volume of your selection, please contact us and we will assist you.


Please also read our terms & conditions for more details about international shipping & export procedure.


Cancellation and returns

We hope you will be pleased with your purchase.
If you change your mind before your order is dispatched please email us at info@utopiaandutility.eu.

If your order has been dispatched, and should you wish to return anything bought from us, we will be happy to refund a product, provided it is in a fully resalable condition.
Please contact us within 14 days of receiving your order at info@utopiaandutility.eu to coordinate a return.
Please note that the delivery charge for the original order is non-refundable. If you wish to return an order it must be done so using your own postage method and at your own cost. The customer is responsible for timely return of the items in their original packaging, for any additional charges caused by the return as well as insuring the shipment, and is liable for breakage upon return. We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel.

Refunds will only be given after the goods have been received and inspected.  If the condition is acceptable, U&U will endeavour to refund your money within 1-5 days.
Please send the goods back at the address below:
Utopia & Utility GmbH
Seekamp 10
24358 Ahlefeld-Bistensee

We put most care in providing you with a high-quality product. In the event of receiving a faulty item, please contact us to inform us about your intention to return, with images of the fault. We will provide a full refund including delivery costs for a faulty item and, where requested by you, we can send a replacement item subject to availability.
On the occasional sample sales we organise, products with flaws or faults are offered at a discounted price, and the flaw is documented by pictures and description and acknowledged by the customer. Such a product can not be considered as faulty.